Explore 620 preserved service records across our communities.
Preserved service history
Amana Dryer
During inspection, found that the drum belt has failed. I installed a new drum and tested the unit. I found no further issues.
Job completed.
Samsung Refrigerator
Suring inspection, I found the ice bucket is frozen solid and cannot be removed. I told the customer I would have to defrost the unit before I could remove it. I gave an estimate on cost of the ice maker and labor. I told him it would depend on how long it took me to defrost the unit to be able to gain access to the icemaker.
He asked about how much it would cost. After telling him an estimate, he decided to not fix the unit.
Job completed.
GE Dryer
customers complaint is that the dryer would not turn at all.
during my diagnosis I found that the belt was broken. replaced belt with truck stock and tested unit and everything tested out okay.
First trip complete!
Maytag Washer
During testing, unit was unplugged on arrival. After plugging the unit in, the drain pump come on and ran continuously. This is an indication that the PCB is bad. Customer had actually purchased a PCB online and tried installing it himself. The issue still persisted, which is why he called us.
I found that PCB to be bad also. I told the customer, this was a common occurrence and that these units were not very good. customer is going to try to get a refund or another PCB and install it himself. I believe if that doesn’t work he’s going to end up purchasing another unit.
Job compete.
Whirlpool Washer
Customers complaint is that the washer was not draining out the clothes.
I ran a drain and spin cycle and found the drum moving around a lot with no clothes and also noticed the drain pump humming but not getting any water. Tested drain pump for 120v and power tested out okay. Drainis shorted out and tub suspension rods are shot.
replaced suspension and drain pump with truck stock. tested unit and everything tested out okay.
Samsung Dryer
Found heater element had shorted out. Installes new heater element. Tested unit and found no further issues.
Job completed.
Kitchenaid Refrigerator
During testing, found the condenser fan was not operating. Inhad no voltage coming to the fan from the PCB. I diagnosed a bad fan and PCB.
The PCB is no longer available for purchase. Only option was to rebuild. The cost of the rebuilt board and fan were more than the customer wanted to pay. She is going to purchase another unit.
Job completed.
Samsung Refrigerator
Suring testing, found internal temps were off by about 20 degrees in both compartments. Ice maker is also froze over due to temp fluctuations.
Comdensor coils were completely clogged. Compressor is pulling more amps due due the condenser coils being clogged. This in turn has worn the compressor. The evaporator fan has failed and the back refrigerator panel has ice build up from the bottom to the top.
Customer has decided to replace the unit due to the age and cost of repair and issues that typically our with this model down the road.
Job completed.
Whirlpool Refrigerator
customers complaint is that the refrigerator is not cooling properly.
I first began diagnostics on the freezer part of the refrigerator since this was a single cool system. freezer would not get below 24° F.
during a further diagnosis I had found the evaporator cooling fan not running. evaporator cooling fan motor ratings were set to operate at 115 volts and 60 HZ
tested ac voltage at the fan motor plugins and ratings were above 120 volt AC.
replace the customer's cooling fan motor with fan on the truck within stock and tested the unit and everything tested out okay. Job completed
Frigidaire Dishwasher
customers complaint is that the dishwasher would not run.
I started the dishwasher and it filled and drained but would not wash. customer explained that the dishwasher was fairly new and hadn't been used in a year.
I took a wrench and smacked the wash pump to free up the bearings.
wash pump kicked one and everything tested out okay. Job complete
Kenmore Washer
During testing, I found that the lid lock switch had failed not allowing the unit to work.
I install a new lid lock switch and tested. The unit found no further issues.
Job completed.
Whirlpool Washer
During inspection, found the agitator could not be secured to the transmission because of the bolt being stripped out.
Due to age and cost, AHS is going to replace the unit.
Job completed