Explore 620 preserved service records across our communities.
Preserved service history
Samsung Microwave
During diagnostics, I found the unit would power up and operate, but not heat. I pulled the unit and disassembled it. I found the high-voltage diode had shorted out.
I installed a new diode and retested. I found no further issues.
Job completed.
Kitchenaid MICROWAVE
During diagnostic, the unit would not respond to any cycle that was chosen. I pulled the unit and found that the door switches were bad.
I install installed two new door switches and tested the unit. Unitnis working normally now.
Job completed.
Kenmore,GE Range,Dishwasher
Service note for Kenmore range and GE dishwasher:
The technician, Tim Briggs, performed diagnostics on the Kenmore range, identifying that the oven is not heating. Additionally, the GE dishwasher was examined for issues of leaking water and inadequate cleaning. Services provided included 1 hour of diagnostic work and 2 hours of basic labor for each appliance. The part used for the Kenmore range was KEN 316207511. Customers complaint is that the dishwasher was not washing well and that the range would not heat up at all during bake or broil.
During my diagnosis I found the customers main control board shorted out and not sending power to the elements within that range. The main control board is no longer available and will have to go into Parts research with the customer's home warranty.
During my diagnosis of the customer's dishwasher I tested for the dishwasher to fill, wash, dispense, heat up and drain. All components worked properly. The dishwasher is old and may just be worn down and not doing a good enough job but all components are working as normal.
Reported all issues to AHS.
Whirlpool Dryer
Service was performed on a Whirlpool dryer due to issues with drying and heating. A diagnostic lasting one hour was conducted, followed by an additional hour of basic labor. Parts used include WPL 279816 and WPL WP3977767. Warranty Job #13029 was scheduled with the customer. Technician Tim Briggs completed the service.
Amana WASHER
Service note: The technician, Tim Briggs, performed a diagnostic on the Amana washer-dryer reported for not changing cycles. The unit enters the wash cycle but fails to proceed further. A part (WPL W11210459) was used during the service to resolve the issue. washer was not getting cold water and was shutting itself off to prevent water filling issues. replaced inlet valve and tested unit and everything tested out okay. Job complete
OTHER MICROWAVE
control Board is shorted out. this is a $300 microwave. control board and service+labor would make this repair non-cost effective. Microwave going into replacement options with customers home warranty.
Maytag Dishwasher
During diagnostics, I started a cycle and could not get water to come into the unit. I had an inlet valve on hand, some installed it to test. The unit would still not bring water in. I then took a picture of water and poured it into the unit. At this time, the inlet valve started allowing water to come in. Once the unit filled with water, it would not circulate the water. Also, a burning smell was coming from the circulation pump. The unit has a bad circulation pump. I’m also recommending the PCB, because the board overheated due to the locked up circulation pump. Customer is going to purchase another unit due to cost of repair. Job completed.
Whirlpool Dishwasher
during my diagnosis I found the customer's plumber had forgotten to remove drain plug to garbage disposal. tested unit and everything tested out okay. Job complete
Whirlpool DRYER
The technician, Tim Briggs, performed a diagnostic on the dryer, which exhibited a loud noise during operation. Basic labor was also conducted for one hour. Despite attempts to reach the customer to confirm the work order, there was no response, and a voicemail was left on two occasions. The service was logged for a unit that is approximately eight years old. An item, WPX 37001287, was utilized during the service.
Lg DRYER
Fixed vent issue on customers dryer and provided dryer vent cleaning. Tested unit and everything tested out okay. Job complete
Lg Washer
I installed new water inlet valve assembly. Tested unit. No further issues found.
During diagnostics, I found that the inlet valve assembly is leaking while unit is off.
Faulty inlet valve assembly.
Job completed.
GE DISHWASHER
replaced drain hose and tested unit and everything tested out okay. Job complete