Explore 620 preserved service records across our communities.
Preserved service history
Samsung Oven Range
Service note for warranty company:
The oven range was reported to be leaking gas and not reaching the set temperature, emitting a gas odor when in operation. Immediate repair or replacement was deemed urgent. Diagnostic services were performed for 1 hour, followed by an additional hour of basic labor. A GEH WB2X9998 was utilized during the service.
GE Dryer
aligned inner frame and tested unit and everything tested out okay. Job complete
GE Dryer
customers complaint is at the dryer was taking too long to dry. during my inspection I found the dryer heating element coming on however the temperature was only getting up to about 120° when it is rated for 145°. this can be caused by air not being pulled through properly through the heating coils into the drum where the clothes get dried. I inspected the customers dryer vent outside and found one of dryer vent exhaust exit points 100% clogged. advised customer to get their dryer vent cleaned before moving forward with any other diagnostics.
Whirlpool Microwave
During diagnostics, the unit was plugged in on arrival, but no power. I unplugged the unit and plugged it back in and it came on. The unit is operating normally. It’s possible the outlet has an intermittent issue. The microwave is fine. Job completed.
Whirlpool DRYER
customer needs electrician. dryers not receiving enough voltage.
Frigidaire Oven Range
The electric heating element of the oven range was found to be severed, resulting in a flame inside the oven. Diagnostic services were performed for 1 hour, followed by an additional hour of basic labor. The technician, Tim Briggs, used part WCI 316075103 to address the issue. Job complete
Samsung Dryer
Service performed on Samsung dryer due to reported issue of not drying. A diagnostic was conducted for 1 hour, followed by 1 hour of basic labor. The part SAM DC97-14486A was used to address the issue. Technician Tim Briggs completed the service.
Lg Dryer
The LG dryer was reported as not functioning properly, specifically heating during the initial part of the dry cycle but stopping afterward, necessitating multiple restarts to complete a single load. A diagnostic service lasting one hour was performed, along with an additional hour of basic labor. The technician, Tim Briggs, utilized part number L-G 5301EL1001H to address the issue. A follow-up installation for the booked part has been scheduled. Installed heating assembly and tested unit and everything tested out okay. Job complete, customer complaint is at the dryer would throw a d90 to the d80 error code. This is related to the thermistor in the dryer sensing that the dryer is getting too hot. Customer's dryer vent is obstructed and not blowing outside properly due to lint buildup. However, there is a possibility that the thermistor is either going bad, heating element shorting out or the high limit thermostat not regulating temperature properly. Due to the customer's warranty company, we are eliminating all possible causes for the customer by replacing all three additional parts. Customer is going to clean out the vent.
GE Washer
Installed new door boot. Tested unit and found no further issues. Job completed. During inspection, noted water in the bottom of the drain pan. I found the door boot is leaking on the bottom. Door boot needs to be replaced.
GE Dryer
During diagnostics, I found I did not have 240v between L1 and L2 at the receptacle. This is going to be an electrical issue with the power coming in. I advised the customer to call an electrician to diagnose the no power issue. I told the customer after the electrician fixes the issue, if the dryer is still not coming on, to give us a call back. Job completed.
Maytag Washer
During diagnostics, I found the unit to be unplugged on arrival. I plugged the unit in and it immediately went to a drain cycle. This is indicating a bad PCB. This unit did not exhibit this issue on the previous visit. Custoker said this would be the 3rd PCB that would be replaced in th last year. That being said, I also recommended the wiring harness due to the PCB shorting out two other times. AHS is going to replace the unit due to past repair history. Job completed. During diagnostics, I found that I could push the inner wash tub down by hand very easily. Bad dampners. Installed new dampners. Testsd unit. No further issues found. Job completed.
GE Refrigerator
Recall for Job 12833
Same issue " freezing the vegetables in the refrigerator portion." after part install
SERVICE TYPE:
Recall
Pulled the panel again and found the blend door plug was loose. Secured plug and ran a diagnostic test to confirm blend door operation. All thermistors passed the test and well as the evap fan.
Job completed.
RESIDENTIAL?
Yes
5934