Samsung Washer
Samsung Washer
Customer complaint: Not advancing through cycles, Not draining, Other Water standing causing mold. Initial visit (Nov 9) — Tim B: Reported concern The customer reported that the washer was not draining properly, which they believed caused mold buildup inside the appliance. Assessment The unit was tested by running a Drain & Spin cycle with a load of clothing inside. The washer operated normally during testing, draining and spinning as intended. The observed mold buildup is a result of moisture remaining trapped inside front-load washers after cycles, as poor internal ventilation creates a stagnant environment that encourages bacteria and mold growth. Next steps To reduce moisture buildup, it is recommended to leave both the loading door and the detergent dispenser drawer cracked open between cycles to allow proper airflow. It is also advised to avoid using liquid fabric softeners, as residue from these products contributes to organic buildup in front-load machines.
Samsung Dryer
Customer complaint: Not coming on, Not drying, Not heating, Running too long, Will not advance thru cycles. Initial visit (Nov 9) — Tim B: Assessment The dryer shut down completely and failed to operate due to a mechanical failure in the drive system. Inspection revealed that the idler pulley had stripped off the idler shaft. This loss of tension allowed the drive belt to drop, disengaging the belt switch and activating the unit's automatic safety shutoff. Work performed The damaged idler pulley was replaced with a new part, restoring proper tension to the drive belt and re-engaging the belt safety switch. After completing the replacement, the dryer was operationally tested and verified to function correctly. Parts installed: ASSY MOTOR PARTS;27 DRYER. Outcome: Repaired.
- ASSY MOTOR PARTS;27 DRYER (DC93-00634A) — Installed