Samsung Dryer
Samsung Dryer
Customer complaint: not heating. asking for service. Initial visit (Oct 21) — Mike S: Reported concern The customer reported heating issues with the dryer and requested a diagnostic evaluation to restore proper operation. Assessment Diagnostics confirmed a short circuit in the heating element, which prevents normal, safe heating. Additionally, inspection of the drum support system revealed that three drum rollers have seized and failed, preventing smooth drum rotation and causing severe mechanical friction. Next steps The findings and total repair costs were reviewed with the customer. Due to the overall cost of replacing both the heating element and the seized drum rollers, the customer elected to decline repairs and plans to purchase a replacement unit.