Samsung Clothes Washer
Samsung Clothes Washer
Customer complaint: Item: Washer Brand: Samsung Issue: Not Working. Initial visit (Oct 15) — Tim B: Assessment During the diagnostic inspection, the inner wash tub was found completely detached inside the cabinet due to a snapped spider arm support. The failure caused the tub assembly to drop, resulting in severe physical damage to the surrounding tub structure. Next steps Correcting this failure would require replacing the entire tub assembly. Given the extent of the structural damage and the high cost of the necessary components and labor, repairing the appliance is not economically feasible. Replacing the unit is recommended.
Samsung Dryer
Customer complaint: Not Heating, OTHER not turning off. Initial visit (Oct 15) — Tim B: Reported concern The customer reported an issue where the dryer continues to run unexpectedly. Assessment Diagnostic testing revealed that a relay on the main control board DC92-01729R is stuck in the closed position. This defect maintains continuous power circulation between the door switch and the motor circuit whenever the door is closed, causing the dryer to run permanently rather than cycling off normally. Next steps Replacing the main control board is recommended to restore proper system operation and automatic cycle termination.