LG Front-Load Washer
LG Front-Load Washer
Customer complaint: Washing machine is not spinning properly. Initial visit (Nov 6) — Mike S: Assessment During diagnostic testing on a standard cycle, the washer filled with water as intended but failed to evacuate the water during the drain phase. Inspection confirmed that the drain pump is defective, preventing the unit from draining. Additionally, the door boot gasket is heavily contaminated with mold buildup and clogged, which presents hygiene issues and can obstruct proper water flow around the door opening. The customer was informed of these findings and agreed to proceed with replacing the door boot seal alongside the drain pump. Next steps Order the compatible replacement drain pump and door boot gasket. Upon arrival of the parts, schedule a return service visit to complete the installations and perform a full test cycle to verify proper drainage and operation.
- Washer Drain Pump (4681EA2001T) — Ready