LG Refrigerator
LG Refrigerator
Customer complaint: entire unit is not cooling. asking for service. can hear compressor humming. Initial visit (Oct 28) — Mike S: Reported concern The customer reported that both the refrigerator and freezer compartments were warm and failing to cool. Assessment Upon arrival, the unit was powered on but not cooling. Diagnostic checks confirmed that proper electrical power was being supplied to the compressor; however, the compressor was not functioning. The compressor has failed and requires replacement to restore normal cooling operations. Resolution Due to the unit being purchased second-hand via an online marketplace, existing manufacturer warranty coverage and class-action remedies are non-transferable. The options for repair were discussed, and the customer opted to replace the entire appliance rather than proceed with a compressor replacement. The service call is complete with no further repair work planned.