Kenmore Range
Kenmore Range
Customer complaint: Touchpad not working. Initial visit (Nov 2) — Tim B: Reported concern The customer reported erratic control display behavior, including random illuminated LEDs and the oven faulting out with an error code whenever a bake cycle is initiated. Assessment The control unit is malfunctioning, rendering the oven unusable for normal cooking functions. The primary replacement control board (part number 316577048) has been identified as discontinued and is no longer available through standard supply channels. Next steps The diagnostic findings and the part's unavailable status have been submitted to the customer's home warranty provider, American Home Shield. The warranty company will attempt to source the part through secondary suppliers to determine the next course of action.