GE Dishwasher
GE Dishwasher
Customer complaint: Not advancing through cycles, Not filling with water, Touchpad not working. Initial visit (Nov 9) — Tim B: Assessment Inspection of the unit revealed multiple failure points within the control assembly system. The push button on the control panel is completely worn out, preventing reliable user input. Additionally, the relay on the main PCB is sticking, and the door lock mechanism remains initiated even when the door is open, impacting normal cycle operation and safety controls. Next steps To resolve these issues, replacement of the control board (part #WD21X10247) and control panel switch keypad (part #WD34X11284) is required. The repair proposal will be submitted to the customer's home warranty company as an upgrade option. Return service is tentatively scheduled two weeks out while awaiting approval and the customer's decision on how to proceed.