Samsung Washer
Samsung Washer
Customer complaint: Not draining. Initial visit (Nov 2) — Tim B: Reported concern The washing machine was displaying an OE error code, preventing normal cycle operation. Assessment Inspection revealed that the drain hose was inserted too far into the standpipe. This improper depth created an active siphoning issue, preventing the control system from accurately sensing proper water filling and drainage levels and triggering the OE fault code. Work performed Adjusted the drain hose depth within the standpipe to break the siphon effect and ensure proper air gap spacing for drainage. Next steps Run a complete test cycle to confirm proper filling, draining, and sensor feedback without triggering any error codes. Outcome: Repaired.