JennAir Gas Range
JennAir Gas Range
Customer complaint: No controls on the left side burners. It's either full flame or none. He suspects the wrong knobs are on the unit. He also wants to replace the racks in the oven. He also thinks the seal or gasket needs replaced. 5934. Initial visit (Nov 13) — Mike S: Reported Concern The customer reported an issue with burner flame adjustment on the range. Assessment During testing, the left front and left rear surface burners successfully ignited and turned on, but the flame height could not be adjusted up or down. In contrast, the right rear burner adjusted properly. The internal seals on the gas valves for the left burners have worn down, preventing proper control of the gas flow and flame intensity. Next Steps To resolve the issue, two gas valve replacements are required for the left surface burners. Additionally, an oven component replacement is planned at no charge to the customer.