Explore 338 preserved service records across our communities.
Preserved service history
Samsung Dryer
customers complaint is that the dryer would not start.
from my understanding, Samsung dryers will not start usually due to a blown exhaust fuse or broken belt with the belt switch getting activated shutting the dryer down.
during my diagnosis I found the dryer belt still intact. tested the exhaust fuse with my multimeter and had no reading of continuity. bad fuse. exhaust pipe got too hot either from my clogged dryer vent or a bad thermistor sensor which controls and regulates the heat. tested customers thermistor for a proper ohm reading. customer's thermistor was reading 1600 ohms of resistance at room temperature. thermistor reading is supposed to be between 9,000 and 10,000 ohms at room temperature. customer had a bad thermistor.
had both parts on truck and was able to complete the repair same day. Job complete
GE Appliances Washer
customers complaint is during drain and spin cycle the washer starts shaking violently and making a "clanking" sound and the washer started leaking all over the floor.
I inspected the washer and found not only water puddled underneath the washer but transmission fluid mixed in as well. during the spin cycle the transmission was slipping and then making direct contact violently before slipping again during the spin cycle. it appears the seal on the transmission has gone bad allowing water from the tub to seep inside contaminating the transmission oil and stripping out the gears.
due to the age of the transmission has ceased itself due to corrosion to the main tub. this will need a new tub and transmission assembly # WH45X24615. reporting issues to customers warranty company
Frigidaire Microwave
customer complaint is that the microwave started sparking violently and shut off during mid-cycle.
customer mentioned that it is a down issue with the double-plated shelf feature. I confirmed that the shelf got too hot and melted the shelf support which was made out of plastic exposing the internals of the microwave. the microwaves had reached the internals of the microwave and damage the microwave inner-frame. the frame and the shelf support are part of the interior inside the microwave which is not replaceable or repairable. reporting issue to customers warranty company.
Whirlpool Refrigerator
Customer complaint is that the freezer was frosting up.
I found the freezer door seal not sealing properly and was due for maintenance. access air moisture was getting inside the freezer. provided maintenance to refrigerator and tested for proper ceiling and everything tested out okay. Job complete
Whirlpool COOKTOP
customers complaint is that the burner would not stay on during use on both front door burners. customer had another company come out and replace the burners. burners have nothing to do with the regulating of temperature or how often the burners come on. customer needs new regulating/infinite switches for both burners to resolve issue.
Replaced switches and tested unit and everything tested out okay. Job Complete
Samsung Dryer
Customers complaint is that the dryer wouldn't dry at all. tested thermal fuse and found thermal fuse blown. Also found heating element going bad and idler poly had a crack in it. replaced all parts and tested unit and everything tested out okay. Job complete.
Samsung Dryer
customers complaint is that the dryer would not start and it was throwing an HC error code before it stopped working. HC error code is related to the dryer getting too hot. thermistor reading was off by 1,000 ohms of resistance and found thermal fuse blown. the thermistor allowed the heating element to stay on longer than normal which intake had caused the heating element to warp and ground itself to the housing and bypassing the regulating thermostat.
replaced thermistor, fuse and heating element and test of the dryer and everything tested out okay. job complete
GE Range
Service performed on a General Electric range due to an issue with the left front burner. Parts used include GEH WB30T10133 and GEH WB24X25013. Sensor on burner blew out shutting off any proper continuity continuing through burner and circulating back through the switch. replaced burner and as well as the switch. switch was replaced as a courtesy for a possible back short which is common in these regulating switches on these ranges. tested burner and everything tested out okay.
Amana Dryer
customers complaint is that the dryer drum would not turn during operation. I diagnosed the issue and found dryer drive belt was broken. replaced 341241 dryer belt and tested out the dryer and everything tested out okay. Job Complete
Kenmore Dishwasher
Customer complaint is that the dishwasher was leaking. Tested the dishwasher and it started over sudsing. I asked the customer if they were using any new type soap. Customer had recently switched to a liquid based soap. dishwasher is a early 80s model. not designed for liquid.
I inspected further and maintenance to customers door seal to prevent any access leaking and advise the customer to go back to using powder and with modern soaps to use less of a serving when operating the dishwasher. Job complete.
Admiral Cooktop
Found issue with burner. replaced and everything tested good. job completed
Bosch Washer
Apon arrival I found the washer full of water. I ran a drain and spin only cycle while test for ( 120 V ) to drain pump. Drain pump receiving 120 V but not coming on. Customer needs new drain pump. Replaced drain pump and tested unit and everything tested out okay. Job complete