Explore 338 preserved service records across our communities.
Preserved service history
Kenmore DISHWASHER
customers complaint is that the dishwasher was not operating correctly. when the customer turned on the dishwasher it started blinking on the start button and the extra heat button. this area code is related to a heater issue or a power issue within the control board.
I ran service mode on the dishwasher and cleared all error codes that were stored. this issue can appear if incoming water to the dishwasher is too cold. the dishwasher during its heated wash cycle will only allow 2 minutes to reach the desired temperature which is 120° f. I advise the customer after clearing the error code to turn on the hot water at the sink before starting the dishwasher to prevent error code from reappearing and that it would help the dishwasher clean better as well. Job complete
Frigidaire Microwave
customers complaint is that the microwave will not come on at all. during my diagnosis I found the fuse blown to the microwave. this is commonly due to the latch assembly being worn down from the door latch glide. I replaced the latch assembly for the micro switches along with a new microfuse and everything tested out okay. Job complete
Maytag Refrigerator
Your refrigerator was inspected, and we identified that water was leaking into the bottom of the freezer section. Our technician, Tim Briggs, performed a clean out of the defrost drain to resolve the issue. Thank you for allowing us to assist you! If you have any further questions or concerns, please feel free to reach out.
Samsung Dryer
A Samsung dryer was reported as not functioning, specifically that it starts and then stops, displaying an HC error with a blinking red vent light. The technician, Tim Briggs, performed a diagnostic for 1 hour, followed by an additional hour of basic labor. The part SAM DC32-00007A was used during the service.
Whirlpool Range
customers complaint is that the unit would not ignite properly. during my diagnosis I found that the spark module and spark igniter for not communicating properly for proper igniting. this unit is only 10 months old and has a history of failing within a year to two years and causing homes to fume up with gas. due to the cost and history of the model being very problematic and unsafe from use and after formal repairs. I advise the customer to get a different range that wasn't so problematic and poorly made and designed.
Whirlpool,Amana WASHER,Dryer
I conducted diagnostics on a Whirlpool washer and an Amana dryer. The washer was reported not draining and not advancing through cycles, while the dryer had an issue with the door not opening. A total of 2 hours of diagnostic service was performed, along with 1 hour of basic labor. Parts used include WPL 280187 and WPL W10861225. Replaced pump and door handle and everything tested out okay. Job complete.
Samsung Dryer
customers complaint is that the dryer would not start and was throwing a TC or HC error code before it stopped working. during inspection and testing I found the customer reading around 20,000 OHM's of resistance and thermal fuse blown. thermistor is about 10,000 OHM's too high. which has led to overheating and causing the thermal fuse to blow out. replaced thermistor infused and tested dryer and everything tested out okay. Job complete
Frigidaire Dishwasher
replaced drain pump and tested unit and everything tested out okay. Job complete ,customers complaint is that the dishwasher would not drain at all. we are ordering a customer a new drain pump motor. customers unit number is 213.
Samsung Washer
customers complaint as that the washer would throw a UB error code. during my diagnosis I found the tub bouncing to easily when pressing down which indicated the suspension rods we're deeply worn down. replaced suspension ruins intest unit and everything tested out okay. Job complete
Samsung Dishwasher
fixed power issue to dishwasher. Job complete
Samsung Dryer
customers complaint is that the dryer would not heat at all. during my diagnosis I found the heating element shorted out. replaced heating element and tested unit and everything tested out okay. Job complete
Whirlpool Refrigerator
Model: WRS588FIHZ00
Serial: HRX3087002
customers complaint is that the ice maker would not work.
during my diagnosis I found the customer's ice maker not receiving power.
through further inspection I found the wire harness on the bottom left corner of the fridge door sliced open from rubbing against the frame of the unit.
this is a known manufacture defect with whirlpool. customer will need to reach out to Whirlpool for further assistance with the manufacture defect.
Job complete