Explore 338 preserved service records across our communities.
Preserved service history
Maytag WASHER
customer complaint about a noise and small leak underneath the washer. during inspection I found the customers gear case assembly leaking oil and the tub seal leaking water. this has led to the gear case downshaft to rust out and sees itself to the rotor stator. along with some minor stripped out gears. I tried to remove the rotor stator with some WD-40 but it would not budge off the gear case. this would require some major tools and some long hours to attempt to fix this washer. recommended replacement to customers Home warranty.
Whirlpool Microwave
customer stated that the unit started working yesterday. I was unable to duplicate the issue.
Whirlpool Gold Oven Range
customers complaint is that the oven would not reach temperature and there was a smell of gas. during my diagnosis I found that the spark igniter had some cooking grease that had spilled on it and it was not igniting properly. cleaned up the grease and adjusted igniter for proper igniting and everything tested out okay.
Ge Profile Washer
Customers complaint is that the washer would not fill or drain. I could not duplicate the issue. ran a short cycle and everything tested out okay.
Samsung Washer
customers complaint is that the counterweight came loose. during my diagnosis I found the customer's counterweight had completely broken off from the bolts that hold it and doing so cracked the tub and tore through the front below seal. the counterweight is also severely damaged and cracked open. this is a catastrophic failure and not economical for repair. recommending replacement
GE Washer
The technician, Tim Briggs, performed a diagnostic on a General Electric washer reported as not working. The customer expressed confusion, stating the appliance is a dishwasher, not a washer, and requested confirmation from the warranty company regarding the correct appliance identification. Services included 1 hour of diagnostic work and an additional hour of basic labor. The part used for the repair was GEH WD15X10014.
Maytag DRYER
customers complaint is that the door would not start during my diagnosis I found that the customer's door switch had shortened out. placed the door switch with the truck stop for a nice and same day repair and everything tested out okay.
GE WALL OVEN
The customer reported that the wall oven unit throws an F1 error code and prematurely shuts off when reaching temperatures above 350 degrees. This issue is commonly associated with the main PCB control board. Following a diagnostic evaluation, it was determined that the customer requires a new PCB control board to resolve the issue. However, the part is currently marked as no longer available (NLA). I have removed the control board in preparation for a rebuild through the customer’s home warranty. Multiple service sessions were conducted, including diagnostics and labor totaling 4 hours. The necessary part has been booked for installation.
Kenmore Dryer
The technician assessed the Kenmore dryer, which was reported not starting. The circuit breaker was checked, and the dryer was unplugged for five minutes before being reconnected. The lint trap and exhaust tube were inspected to ensure they were not clogged. A basic repair was performed, utilizing two WPL 3392519 parts.
Acme Refrigerator
during my diagnosis of the refrigerator I noticed the unit was left unplugged. I tested the unit for an hour and a half to see if it would get down to temperature and it seemed to be cooling slowly but everything seemed to be okay. only time will tell.
GE Washer
The washer, a General Electric model, was reported with issues of not draining and not advancing through cycles. Upon inspection, the technician found that replacement parts GEH WH22X38697 and GEH WH11X29539 were necessary to resolve these problems. The technician, Tim Briggs, has completed the repairs, and the appliance is now functioning as intended.
Whirlpool DISHWASHER
customers complaint is that dishwasher wasn't draining appropriately. channel ball valve was worn and not sealing properly and that there was a leak at the tub as well along with a seal that was worn. dishwasher is over 20 years old and due to be replaced due to the issues and age. dishwasher going into replacement options.