Explore 282 preserved service records across our communities.
Preserved service history
Kenmore Washer
During diagnostics, I found water in the tub on arrival. Unit had a DE1 Code-Drain Issue. Found the drain pump faulty. Installed new drain pump and tested unit with no further issues found. Job completed
Maytag Washer
during inspection, I found that the unit was somewhat took apart on arrival. Customer Had removed the display control and inadvertently broke the wiring harness while removing it. I was not able to diagnose the noise. He was complaining about because I could not get the unit turn on due to the harness being broke.
I told him the wiring cars would have to be replaced first to find out what the original issue was. at that point it becomes too expensive to fix.
customer is going to purchase another unit.
Job completed.
GE Dishwasher
During diagnostics, I found two issues. I had power at the box, but not coming out of the PCB.
I believe the keypad shorted and in turn also shorted out the keypad UI.
1. Water intrusion to the keypad at the top of the door.
2. PCB not putting out power to the keypad UI.
Due to cost of repair, customer has decided to replace the unit.
Job completed.
Samsung Range
During diagnostics, I found that the “Bake” igniter was not drawing enough amps. Faulty “Bake” igniter. Installed new “Bake” igniter. Tested unit to 350 degrees with no further issues found. Job completed.
Samsung Washer
During inspection, I found that the drain hose was shoved way to far down into the drain pipe. This can cause a “suctioning” and allow sewer water to come back into the unit.
I repositioned the drain hose and secured it. I also advised the customer to get some “Affresh” tablets to help with the cleaning of the unit.
Job completed.
GE Refrigerator
During testing, I check both freezer and refrigerator temps and found them to be normal. The front control panel on the unit is randomly “beeping” and the temp displays are going up and down. I verified that the panel has shorted internally. Insatlled new display control panel. No further issues found. Job completed.
Frigidaire Dryer
During inspection, I found a couple of issues with the unit.
1. heating element has shorted out.
2. The front bearing is damaged due to the drum
making contact with it.
3. Rear bearing has worn down.
Insatlled new parts. Tested unit and found no further issues. One of the tenants was present, so I asked her to feel inside the drum to make sure it was heating.
No further issues found.
Job completed.
Also, the tenants in the unit told me, when it was drying, it was taking a very long time. I’m recommending a vent cleaning to be done.
Lg Refrigerator
During inspection, found that the inlet water valve is sticking open. Customer had tried to fix the issue herself and accidentally broke the door switch plate.
I installed new water inlet valve and door flapper. Tested unit and found no further issues.
Job completed.
Insatlled new water valve. I was able to get the unit to fill the ice maker and not comment the dispenser. Cistkenr said if it happens again, they would not want to put any more mo way into it. I told her to still monitor it put a cup under it just in case. if it did it again, I could at least come out and disconnect the water filter valve so that the icemaker could still be used.
Job completed.
05/15-Custoenr said the last repair lasted a week. The issue came back, where the water dispenser would randomly come on. I disabled the water dispenser valve.
Job completed.
Recall: Water dispenser is leaking after last service. She has a cup collecting water at the dispenser right now.
Samsung Washer
During diagnostics, I was honestly push the wash basket to the floor. The dampners are worn.
Insatlled new dampners. No further issues found.
Job completed.
Samsung,Whirlpool Dryer,Range
Range- During testing, I found the “cooktop hot” light on and the “cooktop on” light on. Found two of the infinite switches have burned out also, The left front element has a coil that’s burned out. The right front elements thermostat has failed.
Range-Installed new infinite switches. Testh the unit and found no further issues.
Job completed.
Dryer-The customer wanted me to clean lint out of the dryer cabinet. I informed him that that is not covered by American Home Shield because the dryer is operating normally. I did however recommend a vent cleaning. The dryer vent comes out the roof and I recommended dryer vent wizard.
GE Dryer
I found a piece of plastic had got wedged in between the drum and drum bearing. I removed the plastic and could not replicate the noise again. Job completed.
Kenmore Pro Oven Range
During diagnostics, I found that the bake and broil igniters are barley pulling enough amps to lite. I’m recommending replacement of the both igniters as well as the gas regulator. Customer is going to go through the cash option route.