Explore 282 preserved service records across our communities.
Preserved service history
Kenmore Washer
During diagnosis, found the DE1 one code on arrival door was locked and clothes were inside.
I was able to pop the lock and get the clothes out. However, the door lock is faulty and will need to be ordered. Customer approved the repair.
After installing the door lock, the code is still there. We will need to replace the PCB. Tim has agreed to seell the customer the PCB at our cost.
05/15-Insatlled new PCB. Tested unit and found no further issues.
Job completed.
GE Dryer
During diagnostics, I found the L1 connector had gotten hot and shorted out (see pic).
I cut the wire and replaced the spade connector. Tested unit and found no further issues.
I recommended a vent cleaning to the customer due to time passed.
Job completed.
Samsung Range
During diagnostics, I found the bake igniter was faulty. Installed new bake igniter. Tested unit to 350 degrees with no further issues found. Job completed.
GE Refrigerator
during diagnostics, I put the unit into service mode and found three different codes. I did find that the Freezer fan was not working and the drain was clogged as well. Also, the condenser was completely clogged with dust. It was very hot to the touch. the 600 code for the compressor had 81 faults. I told the customer I could fix the fan issue, but I did not know how long the compressor would last due to the faults. the unit itself is 13 years old. customer decided to buy another unit. job completed.
Whirlpool Dishwasher
During diagnostics, I put the unit Service Mode and found the following code.
F7-E1 Heating Issue.
ordering parts for customer
I found that the heating element has failed along with the heater thermostat.
Imsatlled new heater element. Tested unit. no further issues found.
Job completed.
Kitchenaid Refrigerator
Found that the fill tube for the icemaker was froze. I was able to remove the ice clog with the steamer. I cycled the icemaker.
Job completed. During diagnostics, I found that the water inlet valve assembly has shorted out. I had no continuity between the water valve prongs.
Installed new water inlet valve. I primed the water line to the water dispenser. I advise customer to wait 24-48 hours for ice, as the water line to the ice maker has to prime as well.
Job completed.
GE Range
I installed the new oven control board. I tested the unit to 350 degrees with no further issues found.
Job completed. During diagnostics, when I tried to start a “Broil” or “Bake” cycle from the oven control panel, the buttons on the panel would not respond to touch.
Needs a new PCB board.
AHS IS GOING TO APPROVE THE REPAIR IF THEY CAN FIND THE PART. IF NOT, IT WILL BE REPLACED.
Kenmore Refrigerator
During diagnostics, I found both the refrigerator and freezer compartments were warm. I removed the back panel and found the compressor to be running, but not functioning as intended. Things a common issue with the Kenmore Elite refrigerators, as they are actually produced by LG. LG has an extended warranty on their compressor due to a class action lawsuit. I contacted the home owner and explained to him the issue. Job completed.
GE Refrigerator
During diagnostics, I found that the compressor is exhibiting the “roaring” noise. I was able to isolate it through the units Service Mode. The condensor coils were completely clogged with dust. The compressor was very hot to the touch. I also found some frown leakage at two points on the condenser side lines. Customer is going to purchase another unit.
GE Refrigerator
Installed all new parts. Told the customer to give 24-hours for unit to get back to normal operating range.
Job completed.,during diagnostic, I found that the refrigeration temperature was down to 32° and the freezer was down to -5° Found the temperature to be 10° below the set temperature of 38 and 0°. I found both fans working. The condenser was clogged with dust. I was able to clean that off. Found the blend door is not working, as well as the door seal needs to be replaced along with the thermistor.
customer wants to think about the repair.
Whirlpool Washer
During inspection, I was able to push the wash basket all the way to the floor easily with no resistance. Dampeners are worn out and need to be replaced.
Insatlles new dampners. I found no further issues.
Job completed.
GE Microwave
During diagnostics, I found that the unit is operating normally. I found the issue to be the receptacle that the unit is plugged into. The plug is loose in the receptacle. I was able to pull on the unit to power cord and make it come on.
Job completed.