Explore 338 preserved service records across our communities.
Preserved service history
Lg Dryer
The LG dryer was reported as not functioning properly, specifically heating during the initial part of the dry cycle but stopping afterward, necessitating multiple restarts to complete a single load. A diagnostic service lasting one hour was performed, along with an additional hour of basic labor. The technician, Tim Briggs, utilized part number L-G 5301EL1001H to address the issue. A follow-up installation for the booked part has been scheduled. Installed heating assembly and tested unit and everything tested out okay. Job complete, customer complaint is at the dryer would throw a d90 to the d80 error code. This is related to the thermistor in the dryer sensing that the dryer is getting too hot. Customer's dryer vent is obstructed and not blowing outside properly due to lint buildup. However, there is a possibility that the thermistor is either going bad, heating element shorting out or the high limit thermostat not regulating temperature properly. Due to the customer's warranty company, we are eliminating all possible causes for the customer by replacing all three additional parts. Customer is going to clean out the vent.
Lg WASHER
The technician, Tim Briggs, was dispatched to address the reported issue of a front load washing machine not draining, specifically halting during the drain spin cycle. A diagnostic was performed, taking one hour, followed by an additional hour of basic labor. Replaced drain pump motor and tested unit and everything tested out okay. Job complete
Samsung Oven Range
tightened and cleaned up high voltage plug to the unit, secured all wiring and ran a thorough test on all components and cycles and everything test out okay. Job complete
GE Oven Range
Installed all parts and tested unit and everything tested out okay. Job complete, customers complaint is one of the burners was not regulating properly and the bake element would not come on. found burned wiring to element and infinite regulator switch was shorted out. replace the wiring and the switch and tested unit and everything tested out okay. Job complete.
Maytag,GE WASHER,DRYER
Service performed on washer-dryer unit due to reported issues of the washer not spinning and the dryer overheating. Two diagnostics were completed, along with basic labor for each issue. Parts used include GEH WE03X37318, WPL W10913953, and WPL W11239857. Replaced belt drive and actuator motor on washer and replaced bearing drum glides on dryer. tested both units and everything tested out okay. job complete
Whirlpool Gold DISHWASHER
cleared error code on control board preventing heater from coming on and tested unit and everything tested out okay. Job complete
Whirlpool Range
customers complaint is that the control board would act up mid-cycle during preheat. tested the unit and found control board throwing an error code relating to an issue between the touchpad and control board itself. I placed ticket into upgrade options with American Home shield.
Frigidaire Microwave Wall Oven Combo
Service note for Frigidaire Microwave Wall Oven Combo: A diagnostic was performed for a non-functional display on the microwave, requiring 1 hour of diagnostic time and an additional 3 hours of extreme labor. The part used for the repair was FRG 5304519365. testing unit and everything tested out okay. however I did advise customer that the unit was not installed correctly and was not mounted and that it was dangerous the way that it was sitting in place. customer is going to have their general contractor resolve the mounting issue with the double wall oven. Job complete
Kenmore,GE Range,Dishwasher
Service note for Kenmore range and GE dishwasher:
The technician, Tim Briggs, performed diagnostics on the Kenmore range, identifying that the oven is not heating. Additionally, the GE dishwasher was examined for issues of leaking water and inadequate cleaning. Services provided included 1 hour of diagnostic work and 2 hours of basic labor for each appliance. The part used for the Kenmore range was KEN 316207511. Customers complaint is that the dishwasher was not washing well and that the range would not heat up at all during bake or broil.
During my diagnosis I found the customers main control board shorted out and not sending power to the elements within that range. The main control board is no longer available and will have to go into Parts research with the customer's home warranty.
During my diagnosis of the customer's dishwasher I tested for the dishwasher to fill, wash, dispense, heat up and drain. All components worked properly. The dishwasher is old and may just be worn down and not doing a good enough job but all components are working as normal.
Reported all issues to AHS.
Whirlpool Dryer
Service was performed on a Whirlpool dryer due to issues with drying and heating. A diagnostic lasting one hour was conducted, followed by an additional hour of basic labor. Parts used include WPL 279816 and WPL WP3977767. Warranty Job #13029 was scheduled with the customer. Technician Tim Briggs completed the service.
Amana WASHER
Service note: The technician, Tim Briggs, performed a diagnostic on the Amana washer-dryer reported for not changing cycles. The unit enters the wash cycle but fails to proceed further. A part (WPL W11210459) was used during the service to resolve the issue. washer was not getting cold water and was shutting itself off to prevent water filling issues. replaced inlet valve and tested unit and everything tested out okay. Job complete
OTHER MICROWAVE
control Board is shorted out. this is a $300 microwave. control board and service+labor would make this repair non-cost effective. Microwave going into replacement options with customers home warranty.