Explore 338 preserved service records across our communities.
Preserved service history
Samsung Washer
customers complaint is that they heard a big thump noise and the washer stopped working. during my diagnosis I found the customer's tub assembly had broken loose from the back support. I'm assembly is over $650 plus oversized shipping. washer is not cost effective for repair. recommending replacement and customers Home warranty.
Ge Profile,Samsung Washer,Microwave,Range
Service note details the following appliance issues:
1. GE Profile Washer: Detergent tray sticking.
2. Samsung Microwave: Not powering on.
3. GE Profile Cooktop: Right front burner malfunctioning.
Services performed included three separate diagnostics, each lasting one hour, followed by two hours of basic labor. Parts used included GE Profile WB30T10107.
Technician Tim Briggs attended to all issues.
All actions taken are documented for warranty purposes.
Whirlpool Dishwasher
found customers dishwasher outlet turned off and dishwasher was not mounted properly. mounted dishwasher and turned outlet on and everything tested out okay. Job complete
Monogram REFRIGERATOR
customer refrigerators having a evaporator coil of 134a. advise customers Home warranty parts needed for repair and they are transferring it to a sealed system tech.
Frigidaire DISHWASHER
Dishwasher is having a control board issue and main pump assembly is not draining all the customers water out. This is a low end builders model dishwasher worth less than $300. recommended replacement options to customers home warranty.
Whirlpool Dryer
Service performed on a Whirlpool dryer due to reported issues of the drum not spinning and a burning smell. The technician conducted a diagnostic for 1 hour and utilized parts WPL 3392519 and WPL 8577274.
Samsung Oven Range
Service note for warranty company:
The oven range was reported to be leaking gas and not reaching the set temperature, emitting a gas odor when in operation. Immediate repair or replacement was deemed urgent. Diagnostic services were performed for 1 hour, followed by an additional hour of basic labor. A GEH WB2X9998 was utilized during the service.
GE Dryer
aligned inner frame and tested unit and everything tested out okay. Job complete
GE Dryer
customers complaint is at the dryer was taking too long to dry. during my inspection I found the dryer heating element coming on however the temperature was only getting up to about 120° when it is rated for 145°. this can be caused by air not being pulled through properly through the heating coils into the drum where the clothes get dried. I inspected the customers dryer vent outside and found one of dryer vent exhaust exit points 100% clogged. advised customer to get their dryer vent cleaned before moving forward with any other diagnostics.
Whirlpool DRYER
customer needs electrician. dryers not receiving enough voltage.
Frigidaire Oven Range
The electric heating element of the oven range was found to be severed, resulting in a flame inside the oven. Diagnostic services were performed for 1 hour, followed by an additional hour of basic labor. The technician, Tim Briggs, used part WCI 316075103 to address the issue. Job complete
Samsung Dryer
Service performed on Samsung dryer due to reported issue of not drying. A diagnostic was conducted for 1 hour, followed by 1 hour of basic labor. The part SAM DC97-14486A was used to address the issue. Technician Tim Briggs completed the service.