Explore 282 preserved service records across our communities.
Preserved service history
Maytag Washer
During inspection, the customer said the unit is marking the clothes and they are finding black specks in the washer. This is due to buildup of detergent over time. The customer is using “Organic” detergent. These types of detergents have a greater degree of buildup along with fabric softeners. I recommended to the customer that he use vinegar and baking soda for at least 3-cycles to try and free up the remaining slug that builds up on the outer tub. Job completed.
Samsung DRYER
During diagnostics, found the heating element has shorted out.
I installed a new heating element and tested the unit with no further issues found.
Job completed.
Whirlpool Washer
During diagnostics, I found that the water inlet valve was sticking close, not allowing water to come in fast enough. After replacing the water inlet valve assembly, I tested the unit in the unit began to fill normally. However, the unit stopped, and the lid started clicking over and over again. The PCB ended up failing after the inlet valve install. at this point, the customer is just gonna purchase another unit.
Samsung Dryer
Found the thermal fuse I installed o. the last call failed. I installed a new thermal fuse. Tested unit and found no further issues.
During diagnostics, the unit would run, but. or heat. I found the L1 wire that was on the element had shorted. I was able to repair the wire. I tested the unit and found no further issues.
I recommended a vent cleaning be done due to the thermal fuse blowing out.
Job completed.
Lg Washer
During diagnostics, I was unable to find any codes while in Service Mode. I did however, find the filter assembly was fully clogged. I was able to clean the filter assembly and test.
No further issues found at this time. I did advise the customer to call back if the issue persists.
Job completed.
GE Range
During diagnostics, I found the bake element has shorted out. I installed a new bake element and tested unit to 350 degrees with no issues.
Job completed.
GE Dishwasher,Range
Retrofitted the NG orifices to Propane. Tested all burners and found they are burning normally now.
Job completed.
Samsung WASHER
During diagnostics, I put the unit into Service Mode and found no codes. I then engaged self-test mode. The unit made it through the test with no issues. The unit drained and reached full spin during the test. I removed the drain filter and found no clogging at all. However, when I removed the cold water line on the back, the screen was clogged with debris. I cleaned the inlet filter and rested with no issues. I’m not certain that the clogged inlet filter is the issue. This is the first step in diagnosing. If the complaint still exists after repair, we will need to come back out. I’ve posted pics of the clogged inlet screen. Job completed.
Samsung Refrigerator
During diagnostics, I found that the icemaker and back panel were froze over. I was able to get into Service Mode and found that the fresh food fan has failed. However, I could not get the back panel removed because of ice build up. I told the customer the back panel and fan would have to be replaced and that I could not guarantee the issue would not arise again due to Samsung's bad design. I also informed him of the Class Action lawsuit that these refrigerators fall under. Due to the cost of the repair, the customer has decided to try and fix the unit hisself.
Job completed.
Samsung Refrigerator
During diagnostics, I found that the icemaker and back panel were froze over. I was able to get into Service Mode and found that the fresh food fan has failed. However, I could not get the back panel removed because of ice build up. I told the customer the back panel and fan would have to be replaced and that I could not guarantee the issue would not arise again due to Samsung's bad design. I also informed him of the Class Action lawsuit that these refrigerators fall under. Due to the cost of the repair, the customer has decided to try and fix the unit hisself.
Job completed.
Bosch Dishwasher
Installwd new programmed module. Tested unit and found no further issues.
Job completed. ,During diagnostics, I tried to start a cycle and the unit would not respond. I also tried to force a drain also and the unit did not respond. The units display panel is working fine.
This is a control module issue.,We received the wrong PCB. The one we got is not programmed. We will have to reorder another PCB.
Whirlpool Dishwasher
Installed new PCB. Tested unit and found no further issues.
Job completed. During diagnostics, I was able to put the unit into Service Mode. I found the “Start” button is not responsive when pushed. Customers complaint, was that the unit would intermittently start on its own. I found the keypad to be shorted out.