Explore 282 preserved service records across our communities.
Preserved service history
Whirlpool Washer
During diagnostics, I found that the wiring harness to the drain pump had broken. I was able to repair the wire and test. The unit is functioning normally now. Job completed.
Frigidaire Dishwasher
no show. Had to get dispatch to reschedule. I asked dispatch to get the lock code next time so we could go in. Suring diagnostics, I could not verify the customers complaint. The unit filled, washed and drained normally. The property manager was present during the testing. Also, the is a copper line connected to the unit. I told the property manager that the copper line would have to be replaced if we ever needed to pull the unit out. The copper line would need to be replaced with a stainless steel flex hose. Job completed.
Samsung,Samsung Washer,Dryer
Washer-During diagnostic, I found that I could very easily pouch the wash basket down by hand. Dampners are totally worn out. Clothes were going into the dryer when they were still very wet. Installed new dampners and tested the unit on Rinse and Spin. No further issues found. Dryer-I could not find any issues with the dryer. I believe the issue was caused by the clothes not being spun out during the spinning process. Job completed.
Amana Dryer
During diagnostics, I found the unit would run but not heat. When I pulled the back off the unit to gain access to the heating element, I found that the thermal device had been bypassed. The wiring harness has been cut and will need to be replaced.
GE Microwave
During diagnostics, I tried using the unit to heat a cup of water. Immediately you can smell electrical burning. I found that the magnetron has shorted out. Also, the display control boards display is starting to flicker. The back of the display board is showing signs of overheating. PCB needs to be replaced along with the other parts.
GE Microwave
During diagnostics, found two separate issues.
19-year old unit.
1. Unit will not heat.
2. Turntable is not operating.
Found High-Voltage Diode was bad. All door switches tested good. Installed new diode and tested. Still no heat and turntable is not turning.
This is a PCB issue.
Samsung Microwave
During diagnostics, I noticed the door came open without any resistance. I found that the spring that is attached to the lever inside the door had come off.
I was able to secure the spring and retest. The unit is operating normally again.
Job completed.
Samsung DRYER
During diagnostics, I found that the heating element has shorted out.
I installed a new heating element and tested the unit. No further issues found.
Job completed.
GE DISHWASHER
Duirng diagnostics, I found the filter was completely clogged with mold. The customer was unaware that the filter needed to be cleaned. This can absolutely cause the intermittent “on” and “off” the unit is experiencing. I cleaned the filter assembly and check both spray arms.
I ran the unit through a cycle and found no further issues.
Job completed.
Kenmore Refrigerator
20-Year old unit with fridge compartment cooling issues. I found the freezer to be at 0 degrees and the refrigerator compartment to be at 39 degrees. Pulled the rear panel and found the condensor coils were clogged. Defrost, evap fan and blend door all tested good. I had cool air coming into the refrigerator side, but it was not cold enough. Found the “yoda” system was warm on the freezer side but not the refrigerator side. Low Freon and compressor is starting to go out. Customer is going to purchase another unit. Job completed.
GE Dryer
During diagnostics, found the dryer drum belt had broken.
I installed a new belt and tested the unit.
No further issues found.
Job completed.
Samsung Washer
During diagnostics, I found that the dampners were worn.
I installed new dampners and tested unit. I found no further issues.
Job completed.