GE Dryer
GE Dryer
Customer complaint: the dryer will not turn on at all. When she opened the door the light didn't come on, when she pulled it out to try to plug and unplug it she noticed lint and the vent piece has a tear in it. Initial visit (Nov 13) — Mike S: Reported concern The customer reported that the unit will not power on or operate. Assessment Initial diagnostics confirmed the unit is completely unresponsive. Line voltage reaching the unit was verified, and incoming power to the timer assembly was present. However, voltage testing demonstrated no power output leaving the timer. All thermal fuses and thermostats were tested and confirmed to be functioning properly. Based on these findings, the timer is faulty and preventing electrical distribution to the rest of the appliance. The unit is currently within the manufacturer's warranty period; however, the customer declined waiting for factory warranty service in order to expedite the repair. Next steps Proceed with ordering and replacing the faulty timer assembly to restore unit operation.