Kenmore Top-Load Washer
Kenmore Top-Load Washer
Customer complaint: washer dont finish the cycle. Initial visit (Nov 13) — Mike S: Reported concern The customer reported that the drain pump runs continuously whenever the unit is powered on, persisting even after the appliance was left unplugged for 18 days. Assessment During diagnostic testing, the drain pump engaged immediately upon receiving power and operated continuously without shutting off. A prolonged power cycle to attempt a system reset did not clear the fault. The continuous power delivery to the pump indicates a failed main printed circuit board (PCB). Further investigation confirmed that the required replacement PCB is no longer available (NLA) from the manufacturer. Next steps Because the critical control component is permanently unavailable, the unit cannot be restored to normal operation. Equipment replacement is recommended.