Kenmore Washer
Kenmore Washer
Customer complaint: 11/3 – agitator issue – they tried to use the washer but the top of the agitator popped off and they cannot put it back 8426 (key will be left under the mat so that tech can get it). Initial visit (Nov 4) — Mike S: Reported concern The customer reported an issue regarding the agitator assembly inside the washing machine drum. Assessment Upon physical inspection of the wash basket, the top cap section of the agitator dispenser was found detached. The primary cause was identified as the blue plastic locking ring around the top of the agitator dispenser not being fully engaged to secure the assembly. Work performed The top of the agitator dispenser was reinstalled onto the main agitator stem and the blue locking ring was properly engaged into its locked position. The assembly was verified to be securely fastened, and no additional component defects or operational issues were observed. Return visit (Nov 10) — Tim B: Added support to agitator and tested unit and everything tested out okay. Third visit (Nov 10) — Mike S: Assessment During inspection, the fabric softener dispenser and the top section of the agitator assembly were found to be stripped. Additionally, internal agitator components were warped, preventing proper engagement and reliable operation of the dispenser assembly. Work performed Replaced the warped internal components within the agitator assembly to address the underlying physical damage. Next steps Order and install the replacement top portion of the agitator along with a new fabric softener dispenser to complete the repair and ensure proper attachment. WP63594-FABRIC SOFTNER DISPENSER WP3360824-AUGER.