Whirlpool Refrigerator
Whirlpool Refrigerator
Customer complaint: fridge not cooling. Initial visit (Nov 10) — Mike S: Reported concern The customer reported that the refrigerator compartment was running warm, despite setting both refrigerator and freezer controls to their coldest settings. The customer previously measured the fresh food compartment at 40°F using a temperature gun while the freezer remained cold. Assessment Upon arrival, the appliance was operating correctly. Measured temperatures were 37.5°F in the refrigerator compartment and -10°F in the freezer. Intermittent warm temperatures in the fresh food compartment alongside proper freezer cooling typically indicate an issue with damper door operation restricting airflow between compartments. Next steps Recommended replacing the damper door assembly to address the intermittent cooling issue. Confirm component compatibility and part number prior to ordering.