LG Refrigerator
LG Refrigerator
Customer complaint: Freezer is not freezing (on the bottom) and the ice maker is freezing (in the door). The refrigerator seems to be cool for now and working. Initial visit (Nov 6) — Tim B: Reported concern The customer reported a cooling failure on a 2017 refrigerator equipped with a linear compressor. Assessment Inspection identified a failed linear compressor. While the compressor itself falls under a 10-year manufacturer warranty and would require both a compressor replacement and an updated control PCB, the overall repair value is poor. Historical performance for replacement linear compressors shows a high rate of premature failure, often within six months of service. Next steps Due to the low long-term reliability of the replacement components and the age of the appliance, unit replacement is recommended over proceeding with the repair.