GE Washer
GE Washer
Customer complaint: Not draining. Initial visit (Nov 5) — Tim B: Assessment Inspection revealed a broken tub support and a fractured stainless steel inner basket support (spider arm). This structural failure causes excessive movement of the inner tub during operation. Additionally, deteriorating pot-metal fragments from the broken spider arm have entered the drain pump assembly, restricting the pump and preventing the unit from draining properly. Next steps Resolving these issues would require a complete outer tub and inner basket overhaul alongside servicing the drain system. Given the extensive labor and parts required, performing this repair is not economically practical. Unit replacement is recommended.