GE Washer
GE Washer
Customer complaint: She now has both parts and is ready to follow-up with Mike From ServiceWorks Estimation #13791 "Trip note from schedule #1: During diagnostics and while in Service Mode. I found the following codes 18,19,26,38,27,3,39 "This PCB failing early in these units is a well k own issue. We will need to replace the drain pump along with the PCB to remedy the issue. This is a st is unit in tight quarters and will require extra time to fix. Customer is going to contact GE to see if there is anything they can do." 5934. Initial visit (Nov 2) — Mike S: Work performed Installed the customer-supplied electronic control board (PCB) and drain pump, which were provided directly by GE. Assessment Following installation, the appliance was tested through two complete drain cycles. The unit drained as designed and was functioning properly at the time of service. Next steps The repair is complete and the appliance has been returned to service. Due to the use of customer-supplied parts, no warranty is provided on this repair. Outcome: Repaired.