Samsung Washer
Samsung Washer
Customer complaint: Leaking Water. Model # NA. Initial visit (Nov 2) — Tim B: Assessment Visual inspection and initial diagnostic checks revealed no physical component damage or control board failure. No electrical shorts or hardware defects were observed during the inspection. Work performed Executed a complete normal test cycle to monitor overall operation. The unit successfully completed all cycle stages without fault codes, interruptions, or operational issues. Next steps The unit is currently operating within normal parameters. Recommend monitoring performance during routine use and contacting service if any intermittent symptoms reoccur.
Samsung Dryer
Customer complaint: Not drying clothing. it is not heating is not drying. Initial visit (Nov 2) — Tim B: Assessment Inspection revealed a damaged idler pulley and a shorted heating element. A defective idler pulley restricts smooth drum rotation and proper belt tension, while a shorted heating element prevents proper drying temperatures and can trip circuit breakers. Work performed Replaced both the idler pulley and the heating element. Post-repair testing was completed to confirm proper mechanical drive operation, steady heating, and overall functional performance. The appliance is operating correctly. Parts installed: ( WP35001247 ) ( SUB ) HEATER DRY;AC240V 5300W CRNI -, ASSY MOTOR PARTS;27 DRYER. Outcome: Repaired.
- ( WP35001247 ) ( SUB ) HEATER DRY;AC240V 5300W CRNI – (DC47-00019A) — Installed
- ASSY MOTOR PARTS;27 DRYER (DC93-00634A) — Installed